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How we serve our customers is EVERYTHING in the business world. Retain customers, and you increase profits and grow your company. We have all seen the concept of "Customer Service" defined in numerous ways over the years. Is it a big smile and cheerful attitude? Can anyone, no matter their personality, deliver it? Does it really make a difference in today's rushed environment where an incredible experience usually isn't even expected anymore? Or, is there a different story?
I'm delighted to invite you to the April breakfast of the Christian Businessmen's Network featuring Guest Experience Expert and Multi-unit, Multi-concept Quick Service Restaurant Franchisee DAVID BOMBARA. With two and a half decades of experience directly serving over 500,000 guests combined with real-life, in-the-trenches business experience for the last ten years as a Subway Sandwich and Dairy Queen Franchisee with locations throughout the state, David's view is radically different.
David doesn't believe in "Customer Service" but rather optimizing the total Guest Experience. He has seen firsthand how subtle changes to a traditional business model and thinking outside the box can explode profits & productivity. David's mantra is, "Every Interaction Matters," and on Thursday, April 4th at 7:15 AM he will show you how he used 2 key principles of The 3C Experience: The Perform-o-Meter and the Expectancy-o-Meter to increase his sales 1400% over the last 10 years and more importantly how you can take your business to the next level immediately.
That's right - a 14-HUNDRED percent increase in sales.
We'll be meeting Thursday, April 4, 2013 at TPC Summerlin, located at 1700 Village Center Circle. Please arrive no later than 7:15 AM (doors open at 6:45 for coffee and networking) and be sure to RSVP to Bonnie Helms at 821-5777 or [email protected]. The cost is just $20 for a delicious buffet breakfast, and you can pay at the door with cash, credit or debit card.
David Bombara - "Every Interaction Matters." See you on Thursday, April 4, at 7:15 at TPC Summerlin. Have a very blessed Easter. He is Risen!